By using our website and purchasing our products, you agree to the following terms:

PRODUCTS

All Shiva Urban bags are handmade by artisans. Due to their handcrafted nature, slight variations in color, size, and design may occur—these are part of each item’s unique character.

ORDERS & PAYMENT

All orders must be paid in full at checkout. We reserve the right to cancel or refuse any order at our discretion.

SHIPPING

We aim to process and ship orders promptly. Delivery times may vary depending on your location and carrier. Shiva Urban is not responsible for delays once the package has been shipped.

RETURNS & EXCHANGES

All sales are final. We do not accept returns or exchanges, including for a change of mind.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, please get in touch with us within 3 days of delivery, including photos, so we can assist you.

INTELLECTUAL PROPERTY

All content on this website, including images and text, is the property of Shiva Urban and may not be used without permission.

UPDATES TO TERMS

We may update these terms at any time. Changes will be posted on this page.

If you have any questions, please contact us—we’re here to help.