Your Questions, Answered

  • Shiva Urban offers handwoven rattan-style bags made from ata grass, a natural and sustainable fiber. Each bag is handcrafted in Bali by skilled artisans, making every piece a unique blend of traditional craftsmanship and modern style.

  • Our handmade ata grass bags are created using traditional Balinese weaving techniques. After weaving, each bag undergoes a natural smoking process that strengthens the material, enhances durability, and gives it its signature golden tone.

  • Yes. Our ata grass handbags and woven purses are known for their strength and longevity. The natural fibers are highly durable, making them perfect for everyday use, travel, and seasonal wear.

  • Absolutely. Shiva Urban bags are designed to be versatile and functional. Whether you're heading to the beach, brunch, vacation, wedding, or a casual day out, these handwoven straw bags elevate any outfit.

  • At this time, we offer a curated selection of handwoven rattan bags and ata grass purses as shown on our website. Each design is thoughtfully chosen to reflect the beauty of Balinese artisan craftsmanship.

  • To keep your Shiva Urban bag looking its best:

    • Avoid overfilling to maintain its shape

    • Store away from prolonged direct sunlight

    • Clean gently with a damp cloth (no soap)

    • Do not submerge in water

    Proper care ensures your handmade woven bag lasts for years.

  • Yes. Our bags feature functional and stylish closures such as buttons, loop fastenings, and drawstrings to keep your belongings safe.

  • Yes. Sustainability is at the heart of Shiva Urban. Our eco-friendly bags are made from natural ata grass and support ethical, small-batch production by Balinese artisans, helping preserve traditional weaving techniques.

  • The subtle smoky scent comes from the traditional smoking process used in Bali. This technique strengthens the ata grass and protects it from moisture and pests—an essential step in creating authentic handmade rattan bags.

  • Yes. The scent is completely natural, non-toxic, and safe. It’s a hallmark of genuine handcrafted ata grass bags.

  • The scent is usually strongest when new and gradually fades over a few weeks to a couple of months, depending on use and airflow.

  • Yes. To speed up the process:

    • Let your bag air out in a well-ventilated space

    • Place it in indirect sunlight

    • Use natural odor absorbers like baking soda or activated charcoal

  • ecause the smoky scent is part of the authentic handmade process, returns based solely on the smell are generally not accepted. However, if you experience any other issues, please contact us—we’re here to help.

  • At the moment, we are thrilled to offer our handwoven bags exclusively to customers within the United States. We're working hard to expand our reach and hope to offer international shipping in the future.

  • Orders are shipped within 1 business day via USPS Ground Advantage. Delivery typically takes 3-5 business days, and you’ll receive tracking information once your order is placed.