Your Questions, Answered

  • Every Shiva Urban bag is individually handmade by skilled artisans in Bali using traditional weaving techniques that have been passed down through generations. Unlike factory-made handbags, each woven rattan purse is crafted by hand, making every bag truly one of a kind with its own natural character and beauty.

  • Yes! Every Shiva Urban bag is 100% handmade—not machine-produced. From weaving the natural ata grass to finishing the leather details and batik lining, each handbag is carefully crafted by experienced Balinese artisans. Because they're handmade, slight variations in color, weave, and shape are completely natural and make your bag uniquely yours.

  • Our handbags are handwoven from ata grass, a remarkable rainforest vine native to the volcanic foothills of Bali, Indonesia. Known for its exceptional strength and natural resistance to heat, moisture, and insects, ata grass has been used by Balinese artisans for generations to create beautiful, durable woven bags and baskets. Each bag is finished with genuine leather accents and a handcrafted batik fabric lining, blending traditional craftsmanship with timeless style.

  • Every Shiva Urban bag is handcrafted in Bali, Indonesia, by talented local artisans. We work directly with artisan families to help preserve traditional weaving techniques while supporting sustainable livelihoods and slow fashion.

  • Because every bag is handmade, no two are exactly alike. Small differences in color, weave, batik fabric, and natural texture are part of what makes artisan-crafted handbags so special. We believe these details add character rather than imperfections.

  • While we adore your enthusiasm for unique patterns and colors; at this time, we offer our handwoven bags exclusively in the patterns and colors that are showcased on our website. We believe you'll find a delightful array of designs that capture the essence of our craftsmanship.

  • Absolutely. Although they're lightweight, our handmade woven handbags are surprisingly strong and designed for everyday use. With proper care, your Bali handbag will remain a beautiful accessory for many years.

  • Absolutely! Shiva Urban bags are versatile and designed for everyday use. They can accompany you to the beach, a summer wedding, a casual outing, or even add a stylish touch to your city adventures.

  • Yes! Shiva Urban bags and purses are perfect for beach vacations, resort wear, brunch, farmers markets, and everyday summer style. While they love sunny adventures, we recommend avoiding prolonged exposure to heavy rain or soaking the natural fibers in water.

  • Yes! We offer FREE USPS Ground Advantage shipping on every order within the United States. Orders ship from Safety Harbor, Florida, within one business day (Monday through Friday, excluding holidays). Please review our Shipping & Delivery page for complete details.

  • Most orders ship within one business day. Delivery time depends on your location, but USPS Ground Advantage typically delivers within 2–5 business days after shipment. After placing an order, you will receive a confirmation email with tracking information to monitor your package's progress. Please review our Shipping & Delivery page for complete details.

  • At this time, Shiva Urban ships within the United States only.

  • We want you to love your purchase. If you're not completely satisfied, you may return your unused handbag within 14 days of delivery.

    Items must be:

    • Unused, unworn, and undamaged

    • Returned in their original condition

    • Shipped back within 14 days of delivery

    Once we receive and inspect your return, we'll issue a refund to your original payment method. Customers are responsible for return shipping costs. Please review our Returns & Exchanges for complete details.

  • Yes. Eligible items may be exchanged within 14 days of delivery. Customers are responsible for return shipping costs. Please review our Returns & Exchanges for complete details.

  • If your order arrives damaged or you received the wrong item, please contact us within 3 days of delivery and include photos. We'll work quickly to make it right.

  • To keep your woven handbag looking beautiful:

    • Store it in a cool, dry place.

    • Avoid prolonged exposure to moisture.

    • Avoid submerging the bag in water

    • Wipe clean with a soft, dry cloth.

    • Avoid crushing or folding the natural fibers during storage.

    With simple care, your handmade bag will stay beautiful for years.

  • Yes, Shiva Urban is committed to sustainability. Our handbags are handcrafted in small batches using natural ata grass and traditional weaving methods rather than mass production. Choosing a handmade Shiva Urban bag supports slow fashion, helps preserve generations-old craftsmanship, and provides meaningful work for artisan families in Bali.

  • The light smoky scent is one of the most authentic signs that your Shiva Urban bag is genuinely handcrafted in Bali. After each bag is handwoven by skilled artisans, it's traditionally smoked over natural coconut husks. This generations-old technique helps strengthen the natural fibers, enhance durability, and create the beautiful golden honey color that authentic Balinese woven bags are known for.

    Many customers come to recognize this distinctive aroma as a hallmark of true artisan craftsmanship—not a factory-made imitation.

  • You can shop Shiva Urban in person at select Florida local markets throughout Clearwater, Safety Harbor, Dunedin, St. Petersburg, and Tampa. Visit our Local Markets page to see where we'll be next.

  • Absolutely! Handmade rattan bags remain one of the most popular accessories for spring and summer fashion. Their timeless, natural look pairs beautifully with casual outfits, vacation wear, resort clothing, sundresses, and even wedding guest attire. Unlike fast-fashion handbags, a handcrafted woven bag offers classic style that never goes out of fashion.

  • The terms rattan bag and straw bag are often used interchangeably when shopping online because both describe woven handbags made from natural materials. Shiva Urban bags are handcrafted using premium natural ata grass, creating the same beautiful woven look people love in rattan, straw, wicker, and basket-style handbags. No matter which term you search for, you'll find the same timeless, artisan-crafted style that's perfect for everyday wear and summer adventures.